Terms and Conditions

Welcome to My Design Case! We're thrilled to provide you with personalized mobile phone cases tailored to your unique style and preferences. Please carefully review the following terms and conditions, as they govern your use of our services and the purchase of our custom-created products.

  1. Ordering and Delivery:

    • Upon placing an order with My Design Case, our team immediately begins processing it to ensure prompt fulfilment. 
    • Delivery of your personalised mobile phone case is estimated to take between 5 to 7 business days from the date of ordering, subject to any unforeseen delays.
  2. Verification of Order:

    • It's important for customers to meticulously review all details of their order before submission.
    • Once an order is confirmed, it is swiftly forwarded for fulfilment and cannot be altered or amended.
  3. Exemption from Distance Selling Regulations:

    • Please be aware that personalised mobile phone cases are meticulously crafted according to your specifications, rendering them unique and non-standardised products.
    • As such, these items fall outside the scope of distance selling regulations, and once purchased, they are non-returnable.
  4. Quality Assurance:

    • At My Design Case, we are committed to delivering products of exceptional quality.
    • In the rare event that the print quality of your personalised mobile phone case does not meet your expectations, we will gladly replace the item.
    • However, it's important to note that this replacement policy specifically pertains to issues with the print quality on the physical item and does not extend to the original image uploaded by the customer.
  5. Cancellation Policy:

    • Due to the immediate processing and fulfilment of orders, cancellations are not possible once an order has been placed.
    • We encourage customers to double-check their orders prior to submission to ensure accuracy and satisfaction.
  6. Intellectual Property:

    • By uploading an image for personalisation, customers confirm that they possess the necessary rights and permissions to use the image.
    • My Design Case reserves the right to decline any image that infringes upon copyright or intellectual property rights.
  7. Privacy Policy:

    • Safeguarding your privacy is paramount to us. Our Privacy Policy outlines how we collect, utilize, and safeguard your personal information.
    • For detailed information regarding our privacy practices, please refer to our Privacy Policy available on our website.
  8. Contact Us:

    • Should you have any inquiries, concerns, or require assistance regarding your order or these terms and conditions, please don't hesitate to reach out to us. You can contact our customer service team via email or telephone.
  9. Changes to Terms and Conditions:

    • My Design Case reserves the right to revise or modify these terms and conditions at our discretion and without prior notification.
    • Any amendments or updates will be effective immediately upon being posted on our website.
  10. Governing Law:

    • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
    • Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [your jurisdiction].

By placing an order with My Design Case, you acknowledge that you have read, understood, and consent to abide by these terms and conditions. Thank you for selecting My Design Case for your personalized mobile phone case needs!

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